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PRIVACY POLICY

Last updated: September 2025

At Pragmatica Web Solutions Inc., we respect your privacy and are committed to protecting your personal information.
We follow Canada’s privacy laws — including PIPEDA (Personal Information Protection and Electronic Documents Act), BC PIPA, and Quebec’s Law 25 — and apply internationally recognized standards such as GDPR when serving global customers.

This policy explains what data we collect, how we use it, and your rights regarding your personal information.

1. What Personal Information We Collect

We may collect:

• Identifiers: name, email, phone number, address, IP address
• Account & Payment Info: login credentials, billing details, credit/debit card numbers (processed securely)
• Usage Data: browsing history, clicks, referring pages, device type, operating system
• Professional Data: job title, company name, employment history (when provided)
• Geolocation Data: when needed to improve service relevance
• Other Data You Provide: survey responses, testimonials, or reviews

We also collect information automatically through cookies, web beacons, and analytics tools (Google Analytics, etc.).

2. How We Use Your Information

We use your personal information to:

• Deliver and manage our services, projects, and communications
• Process payments and maintain accurate billing records
• Provide customer support and respond to inquiries
• Improve our website, services, and security
• Conduct research, testing, and analytics to enhance user experience
• Send you updates, newsletters, and promotional offers (if you have opted in)
• Comply with legal obligations and respond to law enforcement requests

3. Sharing of Personal Data

We do not sell your personal information.
We may share data with trusted service providers who support our operations (hosting, payment processing, CRM, analytics).
These vendors are contractually obligated to keep your information secure and use it only for the agreed purpose.

If we transfer data outside Canada (e.g., to the U.S. or EU), we use Standard Contractual Clauses (SCCs) or equivalent safeguards to protect your privacy.

4. Cookies & Tracking

We use cookies and similar technologies to:

• Remember your preferences
• Measure website traffic and performance
• Deliver relevant marketing content

You can manage cookies through your browser settings or opt out of marketing cookies.

5. Your Privacy Rights

As a Canadian resident (or under GDPR, if applicable), you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion when data is no longer needed
• Withdraw consent for marketing communications
• Receive a copy of your data in portable format (GDPR/Quebec Law 25)

To exercise these rights, email us at hello@pragmati.ca.

6. Data Security

We use technical, administrative, and physical safeguards to protect your information, including:

• SSL/TLS encryption
• Access controls and user authentication
• Regular vulnerability scanning and PCI DSS compliance for payment data

While no system is 100% secure, we take all reasonable steps to minimize risk.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described above or to comply with legal requirements.
Once no longer needed, we securely delete or anonymize the information.

8. Children’s Privacy

Our website and services are intended for business users.
We do not knowingly collect data from anyone under 16 years of age.

9. Updates to This Policy

We may update this Privacy Policy from time to time.
If we make significant changes, we will notify you by email or prominent notice on our website.